tire rack view wheels on car This Charter is a set of three promises that outline what our customers can expect from ICT support services and what we strive to deliver.

crack jets n guns We recognise you require high standards. We are here to make IT work for you, when you need it and in a way that suits you. To make this happen, we’re asking our staff to focus on these three key promises and deliver on them every time you engage with us. 

What you should expect from us

What you can expect from ICT

Quick and easy access

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Exceptional service

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  • put you at the centre of everything we do, from supporting existing services to developing new ones and continually challenging ourselves to improve your interaction with technology;
  • provide remote support by connecting to your computer. We will always alert you before we view your screen and we can schedule a time that is convenient for you;
  • protect your data by providing you with security and software updates on a regular basis, using a remote connection to your computer. We do not view what is on your computer when undertaking this work.

Clear and timely communication

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  • keep you updated. We will always tell you what will happen next and by when;
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  • call you back as agreed, at a mutually convenient time;
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  • providing us with the information we need to help you and in a timely manner;
  • asking us to explain if you are unsure of what we are saying;
  • contacting us by telephone or via ASK ICT, our online help system, for the quickest response. See hack de gp para crossfire al 2013 for details;
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  • giving us feedback. Let us know what you think and help us to improve in all areas, including our website, customer support and the services and facilities that we provide and maintain.